If we implement a 'high commitment – high performance' HR process linked to strategy – then we improve the quality of work life, product quality of customer service etc.
The Bath Model of HRM
– an approach that focuses on the process through which HR policies influence employee behaviour + performance.
AMO
Ability – job knowledge, including how to work with people
Ability – job knowledge, including how to work with people
Motivation – feeling motivated – to do the work, and do it well
Opportunity – be able to use their skills
